Shipping policy

Payment Methods

For deliveries within Germany, we offer the following payment methods:

Credit card (Visa, Mastercard, American Express, via Shopify Payments)
SEPA transfer
Direct debit
Bancontact
iDeal

PayPal
Klarna

For international deliveries, we offer the following payment methods:

Credit card (Visa, Mastercard, American Express, via Shopify Payments)
SEPA transfer
Direct debit
Bancontact
iDeal

PayPal
Klarna

Shipping

To our customers in the Middle East

Due to the ongoing conflict in the Middle East, we are no longer able to dispatch parcels with immediate effect. We deeply regret this situation and ask for your understanding. Should the situation return to normal, we will inform you immediately.

Shipping costs for Swiss Health Care AG

Shipping to Germany, Switzerland, and the Principality of Liechtenstein is handled by Deutsche Post / DHL / Swiss Post.

We ship based on the shipping cost rates defined in the table below.

Shipping costs are calculated based on the weight of the goods, which is specified separately in each product description.

Shipping costs to the EU and non-EU countries
Please observe the customs regulations of your home country. Customs duties and import charges may apply and must be borne by the recipient.

Prices

German market:
Prices in EUR (incl. VAT)

European markets:
Prices in EUR (incl. VAT)

International markets:
Prices in EUR (excl. VAT)
The customer is responsible for the remittance of VAT.

US market:
Prices in USD (excl. VAT).
The customer is responsible for the remittance of VAT.
Customs fees are displayed during the checkout process.

RRP and discounts

RRP:
The RRP is the supplier's recommended retail price.
The RRP represents the original price from the last 30 days.

Original price:
The stated original price refers to the previously valid selling price.

Promotional prices:
All promotional prices are based on the displayed RRP.
Discounted prices are promotional prices.
This represents your current price.

Quantity or volume discounts:
Quantity or volume discounts apply to multipacks.
The displayed RRP is the supplier's recommended retail price.
The displayed discounts are calculated based on this price.

Discounts:
These always refer to the RRP.

Shipping costs – valid from 01.10.2025

Weight from (kg)	Weight up to (kg)	Shipping method	Price in Euro (€ net)
Shipping within Germany
–	–	DHL parcel up to 1 kg	4.90
–	–	DHL parcel up to 5 kg	6.60
–	–	DHL parcel up to 10 kg	8.65
–	–	DHL parcel up to 20 kg	13.50
Shipping to Switzerland and Liechtenstein
–	–	SwissPostPac Economy up to 2 kg	5.50
–	–	SwissPostPac Economy up to 10 kg	8.80
Andorra, Belgium, Denmark, France, Great Britain, Italy, Luxembourg, Monaco, Netherlands, Austria, Poland, San Marino, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary
0	1	Dt. Post / DHL Premium	10.50
1.01	2	Dt. Post / DHL Premium	12.10
2.01	3	Dt. Post / DHL Premium	12.70
3.01	4	Dt. Post / DHL Premium	13.95
4.01	–	German Post / DHL Premium	15.30
*Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus** * DHL Premium delivery to Finland is not available.
0	1	Dt. Post / DHL Premium	11.00
1.01	2	Dt. Post / DHL Premium	11.80
2.01	3	Dt. Post / DHL Premium	12.80
3.01	4	Dt. Post / DHL Premium	13.90
4.01	–	Dt. Post / DHL Premium	15.30
Albania, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, North Macedonia, Montenegro, Norway, Republic of Moldova, Serbia, Ukraine, Belarus
0	1	Dt. Post / DHL Premium	13.70
1.01	2	Dt. Post / DHL Premium	15.00
2.01	3	Dt. Post / DHL Premium	16.80
3.01	4	Dt. Post / DHL Premium	18.50
4.01	–	Dt. Post / DHL Premium	22.50
Egypt, Algeria, Georgia, Israel, Lebanon, Libya, Morocco, Russian Federation, Syria, Tunisia, Turkey
0	1	Dt. Post / DHL Premium	16.00
1.01	2	Dt. Post / DHL Premium	17.50
2.01	3	Dt. Post / DHL Premium	18.50
3.01	4	Dt. Post / DHL Premium	19.90
4.01	–	Dt. Post / DHL Premium	24.00
Asia, North America, Rest of the World Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, China, India, Indonesia, Iraq, Iran, Japan, Yemen, Jordan, Cambodia, Canada, Kazakhstan, Qatar, Kyrgyzstan, Kuwait, Laos, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, North Korea, Oman, East Timor, Pakistan, Papua New Guinea, Philippines, Saudi Arabia, Singapore, Sri Lanka, South Korea, Tajikistan, Taiwan, Thailand, Turkmenistan, Uzbekistan, United Arab Emirates. Other countries – please observe customs regulations! Customs duties and import charges are to be borne by the recipient.
0	1	Dt. Post / DHL Premium	22.50
1.01	2	Dt. Post / DHL Premium	24.50
2.01	3	Dt. Post / DHL Premium	27.00
3.01	4	Dt. Post / DHL Premium	30.00
4.01	–	Dt. Post / DHL Premium	38.00
USA Please observe customs regulations! Customs duties and import charges are to be paid by the recipient.
0	1	Dt. Post / DHL Premium	$27.00
1.01	2	Dt. Post / DHL Premium	$30.00
2.01	3	Dt. Post / DHL Premium	$33.00
3.01	4	Dt. Post / DHL Premium	$36.00
4.01	–	Dt. Post / DHL Premium	$46.00